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Privacy Policy
All health plans and health care providers are required to provide their members with a copy of their Notice of Privacy Practices. The Notice describes the policies, safeguards, and practices for protecting the individual's confidential information as well as how to exercise an individual right and file a privacy-related complaint.
Individual Rights
individuals have the right to access, copy and request amendments to their own information from WellNet Healthcare.
General or benefit information can be provided without submitting either form. Members have the right to cancel an authorization or personal representative by contacting Member Services, writing a letter or submitting a Revocation Form.
WellNet is committed to protecting the confidentiality of members’ health care information. Privacy-related inquiries can be sent to our privacy officer.
Individuals may also request an accounting of to whom their information has been provided for certain purposes not related to treatment, payment or health care operations. An example would be a release of information for a subpoena or to resolve a worker's compensation claim. The forms that are necessary to invoke an individual right are available online in the Member section.
Authorizations and Personal Representatives
A member can authorize another person to call WellNet on their behalf to discuss protected health information by completing an Authorization for Release Form or Personal Representative Form.